Refund Policy

Overview

At PropertyVibes, we strive to provide the best possible service and customer satisfaction. However, we understand that sometimes, things might not go as planned, and a refund may be necessary. This Refund Policy outlines the conditions under which refunds will be provided, the process for requesting a refund, and the timeline for processing refunds.

Eligibility for Refunds

Refunds may be granted under the following conditions:

  • If the service or product was not delivered as promised or is defective.
  • If the transaction was unauthorized or a duplicate payment was made.
  • If the customer requests a refund within 7 days of purchase for reasons of dissatisfaction with the service.

Non-Refundable Services

The following services are non-refundable:

  • Custom or personalized services that have already been initiated.
  • Services that have been fully rendered to the customer.
  • Any fees or charges for additional services such as processing or transaction fees.

Process for Requesting Refunds & Timeline

To request a refund, please contact our support team at support@propertyvibes.com. Include your order number, the reason for your refund request, and any relevant details. Our team will review your request and determine eligibility based on the terms outlined in this policy.

Once your refund request is approved, we will process the refund within 7-10 business days. Depending on your payment method, the refund may take an additional 3-5 days to reflect in your account. Please note that some banks or payment processors may take longer to process the refund.